Effective Date: 20/06/2025
Acupuncture Syracuse (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.acupuncturesyracuse.com (the “Site”), and your rights under applicable laws, including laws of the State of New York and applicable federal regulations.
1. Information We Collect
We may collect the following types of information when you use our Site:
A. Personal Information (Voluntarily Provided):
- Name
- Email address
- Phone number
- Health-related information submitted via contact or intake forms
- Appointment requests or enquiries
B. Automatically Collected Data:
- IP address
- Browser type and version
- Device type
- Pages visited
- Time spent on the Site
- Referring URL
C. Cookies and Tracking Technologies:
We use cookies and similar tracking tools to enhance site performance and improve the user experience. See Section 5 below.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and appointment requests
- Communicate with you about services or updates
- Analyze the usage of our website to improve functionality and security
- Fulfil any purpose for which you provide it
- Comply with legal obligations
We do not sell, rent, or lease your personal information to third parties.
3. Information Sharing and Disclosure
We may share your information:
- With service providers who help operate our Site (e.g., web hosting, analytics)
- As required by law, court order, or legal process
- If necessary to protect the rights, property, or safety of Acupuncture Syracuse or others
- With your consent
Any third-party service providers are required to maintain the confidentiality and security of your information.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the information you provide. However, no system is completely secure. We cannot guarantee the absolute security of your data.
5. Cookies and Similar Technologies
What Are Cookies?
Cookies are small text files stored on your browser or device when you visit a website. They help us remember your preferences and understand how users navigate our Site.
Types of Cookies We Use:
- Essential Cookies: Necessary for the Site to function properly
- Analytics Cookies: Help us understand user behavior via Google Analytics or similar tools
- Functional Cookies: Remember preferences such as form field values
Cookie Consent:
By continuing to use our Site, you consent to the placement of cookies on your device unless you disable them in your browser settings. You may withdraw your consent at any time by disabling cookies through your browser preferences.
6. Third-Party Services
Our Site may contain links to third-party websites (e.g., scheduling tools, social media). We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of those websites before providing any information.
7. Children’s Privacy
Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to request deletion.
8. HIPAA Notice
While our clinic is committed to protecting health-related information, this website is not a HIPAA-covered entity unless you specifically transmit Protected Health Information (PHI) through secure forms or communication tools. If you have concerns about the privacy of your health data, please contact us directly to arrange secure communication.
9. Your Rights Under New York and Federal Law
Under applicable laws, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing or data processing
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at the information provided below.
10. Changes to This Policy
We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact:
Acupuncture Syracuse
Attn: Privacy Officer
[Matthew Reed]
Email: appointments@acupuncturesyracuse.com
Phone: 315-935-5700
Website: https://acupuncturesyracuse.com